The Challenge
Imperial Service Corp was experiencing stagnant same store sales. Despite the company's growth, there was significant variability in sales performance across different locations. The traditional approach of prioritizing market and location over individualized training and support was not delivering the desired results.
The Solution
Imperial Service Corp partnered with LYTIQS to address their sales challenges through a deep people analytics initiative. The analysis revealed that hands-on, manager-led training was the key driver of performance, not the location. Based on these insights, LYTIQS developed a scalable training strategy that aligned talent development with business outcomes. The team at Imperial Services Corporation stated, 'The data-driven insights provided by LYTIQS transformed our approach to sales training and workforce planning. We saw a substantial increase in sales productivity and overall business outcomes.' This new strategy shifted the company's focus from location-based assumptions to capability-driven workforce planning.
The Results
The results of implementing LYTIQS' training strategy were impressive. Associates who completed the full training program saw a 75% increase in sales, contributing to an estimated additional annual sales revenue of $180 million. Training was standardized and made mandatory, costing just $10K per associate. The shift to integrated analytics for performance and workforce planning led to more consistent sales performance across diverse locations and enhanced training efficiency. High performer insights were shared across the organization, further driving productivity and growth.
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